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  • Writer's pictureJuan

Unveiling a tool for your convenience and tips on using the FACT model

Updated: May 11

Lean six sigma newsletter for employees


As you all know, this newsletter is tailor-made for those of you working in a corporate environment who aspire to advance your careers. Every month, I share exciting new podcast episodes that provide fresh insights and actionable steps for your consideration. In each newsletter, my aim is to offer additional tips and tricks to enhance your day-to-day professional life.

In this newsletter, we're highlighting a new episode from our podcast, First WAVES. Here is a quick overview:

Episode 12: Conversation with SCRUM master, Rick Morris

Rick is a certified Scrum Agile Master, best-selling author, and sought-after international keynote presenter. With credentials like PMP, MPM, Scrum Agile Master, and more, he's made a lasting impact across various industries.

As the author of four books, including the Amazon #1 best-seller "No Day But Today!" and a regular voice on "The Work/Life Balance" radio show, Rick's insights are invaluable.

Today, our conversation explores SCRUM's compatibility with other project management methodologies.

If you have already heard the conversation with Rick on the Business Excellence for Managers podcast, please note that this is the same recording. I believe this content is very helpful for you as well :-)

Podcast interview with Rick Morris

I'm confident that this new episode will deliver significant value, particularly if you are actively involved in projects within your organization. It aims to provide clarity on whether the Agile/SCRUM journey is suitable for you or not.

Test our new feature on the website! – The Six Sigma calculator is now available.

If you are a Lean Six Sigma practitioner, you will appreciate the latest addition to our website.

We have introduced a Six Sigma calculator, allowing you to effortlessly calculate your Sigma value, DPMO, defect rate (in %), and yield (in %).

How to use the Lean Six Sigma Calculator

Here is the link to the quick video tutorial on how to use the calculator:

Lean six sigma tips and tricks

The tool we will highlight this month is the FACT model.

Why use this tool? To clarify:

· Project scope.

· The quality aspect to be improved in the process.

· The kind of data we are going to collect.

· The overall performance of the end-to-end process.

How to use this tool?

Use the FACT model template to describe:

· Fulfillment - To what extent does your process performance meet customer requirements (in volumes)?

· Accuracy – What is the process defect rate? How accurately do the results meet customer expectations?

· Cycle Time – Are the process outputs (products and services) delivered within the expected time frames?

· Treatment – How is the customer’s experience? Was the customer satisfied while working with us? Did we act professionally? Were we friendly? Was the website and our email correspondence user-friendly?

Note: Highlight the focus area for your project. This will clarify the scope and type of data. If possible, you can also add the metrics corresponding to each of these areas.

When to use this tool?

In the define phase of your project. You can even present this template at the project kick-off presentation.

3 Do's and 3 Don'ts:

· Do: Write a description for all 4 categories.

· Do: Highlight the area of focus.

· Do: Focus your project on only one of these categories at a time.

· Don't: Assume you have a good process when only one of the 4 categories has a good score. You need to have a good score in all 4 categories.

· Don't: Forget that the 4 KPIs that result from the FACT model can also be used for the process owner´s dashboard/white board.

· Don't: Underestimate the “Treatment” category. If your process scores 100% for fulfilment, accuracy, and cycle time, but has a poor treatment score, your customers will still not be happy with your services and products.

Watch my 4-minute video tutorial for a detailed explanation of this tool and get a free downloadable template for your upcoming projects. Find it in our tool vault at this link:

Lean six sigma Kaizen Certification

Every month we will highlight one of the 22 training and certification programs offered by WAVE.

This month we’re excited to spotlight the workshop facilitation - KAIZEN training.

For whom is this ideal?

For anyone who would like to learn how to facilitate a KAIZEN workshop.

What will I learn?

· How to prepare for a workshop.

· Workshop tools.

· How to facilitate the workshop.

· How to build consensus.

· Effective brainstorming with the workshop participants.

· Do´s and don´ts in workshops.

· The 3 diamonds method.

Why is this training valuable?

This training can teach you how to:

· Achieve an effective action plan which leads to positive financial impact.

· Identify low-hanging fruits (quick wins).

· Achieve employee acceptance.

· Obtain measurable results.

· Attain management buy-in.

· Effectively follow-up on the action plan.

Duration of the course?

· 3,5-hours online course.

· 2 coaching sessions on workshop facilitation.

Here is the link to the agenda and a short video trailer:

Lean Six Sigma business case

In the Projects section on the WAVE website, my team and I are engaged in 2 compelling long-term projects:

1. Sustainability for Companies:

If your company is committed to advancing its Sustainable Development Goals (SDGs) and reducing its carbon footprint, or if you're interested in enhancing your organization's Corporate Social Responsibility (CSR) initiatives, we invite you to explore our project page on Sustainability for Companies. I’m more than happy to discuss these exciting topics with you. Discover more by visiting: Sustainability for Companies

Project Example: Reduce paper consumption:

Initial Problem: A financial institution was using 26 tons of paper annually.

Goal: Reduce paper usage from 26 tons to less than 1 ton per year.

Solution: Reviewed all processes involving paper usage and implemented:

· Analyzed paper consumption in all end-to-end processes, introducing alternative solutions.

· Introduced incentives for customers to choose paperless options.

· Upgraded the customer app to download documents to the phone.

· Improved the company website for electronic document access.

· Established paperless communication channels with clients.

· Implemented electronic signature software.

· Transitioned to paperless finance and invoicing.

Results: Above improvements led to an annual paper consumption of only half a ton.

2. Health, Happiness, and Planet Podcast:

At WAVE, we're driven not just by the goal of enhancing your business performance, but also by a deep commitment to your overall well-being, happiness, and the health of our planet. That's why we've dedicated a separate project page and a podcast to these essential topics. Here, you'll discover practical tips and valuable insights on boosting your energy, improving your health, and adopting habits that contribute to a healthier environment.

Here is an overview of the previous episodes we recently featured. Our analytics skyrocketed thanks to our incredible guests.

Podcast interview with Kat Novotna and Kristine Ovsepian

Juan Steigerwald limiting beliefs quote

I'm thrilled to share valuable content that can help you achieve outstanding results in both your professional and personal life. Keep an eye out for a brief update in four weeks, where I'll share exciting developments with you.

Take care!


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